Refund policy

Exchange and Return PolicyGuaranteed Customer Rights: Exchange and return is a guaranteed right for all our customers, applying to every product offered in our store.Policy Coverage: All products listed on our online store are eligible for exchange or return, subject to the terms and conditions outlined on this page.Product Condition: Returns or exchanges are accepted only if the product remains in its original condition at the time of purchase and is sealed in its original packaging.Approval Processing: Exchange or return requests are reviewed and processed within 3 working days.Courier Delivery: Once a request is approved, our delivery representative will reach the customer within 3 to 5 working days.How to Request: Please send a WhatsApp message to the phone number displayed on your shipping label, or contact us through our "Contact Us" page to submit your request.Defective Products: If a product is damaged, defective, or does not function as agreed upon, please send us a photo of the item along with your city, address, and order number to arrange for a replacement.Full Refunds: A full refund will be issued if the received product is completely different from the description provided on our website's product page.Product Expectations Disclaimer: We are not held responsible for any expectations regarding product use that are not explicitly stated on the item's product page.